Defining teammate roles and responsibilities exercise, using these 4 questions, will increase the likelihood your team will achieve 100% customer satisfaction.
So many teams go off the rails because they do not know how to define and clarify teammate roles and responsibilities, or they simply do not take the time to make them clear.
Certainly, it does not have to be that way.
Clarifying teammate roles is a sure way to sustain high-performance teamwork, and this 4-question roles and responsibilities workshop is faster and better than creating a RACI Chart.
Similarly, as preventive maintenance ensures your car runs properly, conducting a periodic team building workshop to re-clarify teammate roles and responsibilities will do the same for your team.
Why Clarify Teammate Roles?
If you do not perform this “maintenance,” teammates will start acting like an ole clunky car.
As a result, their timing is off; they burn oil and blow smoke.
And who needs that kind of poor teamwork behavior — especially when it is easily prevented with this teammate role and responsibility exercise?
Pros & Cons of a RACI
One of the standard ways to clarify roles is to create a RACI chart. This team building exercise defines individual or group Roles and Accountabilities as well as who needs to be Consulted and Informed.
Pros: This is an excellent and comprehensive process. Any team that creates even moderately thorough RACI will benefit from the discussion that took to create it and especially when teammates adhere to it.
Cons: For many teammates, creating a RACI chart takes too long. Also, it is useless if the team doesn’t periodically review it.
If you do not have a lot of time, use these four questions because it is far better to prevent teammates from getting cranky.
The Four Questions
Defining Teammate Roles and Responsibilities Using These Four Questions.
Second, you want to give teammates about two weeks to prepare.
Finally, the product of the workshop will be clear understandings and, in many cases, new teammate Work Agreements.
1. What are your 2-3 key deliverables, objectives, or products you produce for the team?
2. What resources or support do you need that you are currently receiving?
3. What resources or support do you need that you are NOT receiving now?
4. What are you getting that you DON’T need; what is preventing or getting in your way of doing your job?
Download the Defining Roles and Responsibilities’ Leaders Guide for step by step instructions on how to set up and facilitate a role clarification team building workshop.
In this video, Dan will explain the Roles Exercise plus an attitude of teammate Oneness.
Bonus: 5 Additional Questions for Defining Roles and Responsibilities
Meanwhile, if your team is currently applying the 5 Elements of Right-Minded Teamwork, you can use these five questions.
In other words, each teammate produces a short answer to each of these five questions that align with the five elements.
1. What are the specific roles or responsibilities you have that ensure your team achieves 100% customer satisfaction?
2. What task do you perform that helps the team achieve its values, which are your team’s psychological goals?
3. What behaviors are you demonstrating that show you are living the spirit and letter of your team’s work agreements?
4. What responsibilities are you consistently demonstrating that ensures your team’s operating system runs smoothly and efficiently?
5. What specifically are you doing to nurture your right-minded teammate attitude and performance?
But wait. You Have One More Teammate Role.
Do not forget about this one overriding teammate’s role and responsibility.
As you implement your roles and responsibilities, you need to do so while operating out of a deep-seated and heartfelt sense of ONEness with your teammates and your team’s mission.
ONEness, at the team level, means:
- Teammates believe and behave as an interdependent and ONE‐minded team player.
- You believe: “None of us is as smart as all of us” or 1 + 1 = 3.
- Teammates believe: the whole is greater than the sum of its parts – abundance.
- You demonstrate in word and action an attitude of “We” and personal accountability.
Moreover, the opposite of ONE‐mindedness is “separateness,” and at the team level it means:
- Teammates believe and behave as a separate and independent‐minded team player.
- You believe: “I am right, and you had better listen to me” or 1 + 1 = 1.5.
- Teammates believe there is not enough, so you fight to get what you think is rightfully yours – scarcity.
- You demonstrate in word and action an attitude of “I” and personal victimization.
Teams can get by while operating in an atmosphere of separateness, but they never achieve full potential. By definition, they pull in separate directions.
Separateness hinders performance. It sets up
- destructive competition,
- encourages little or no cooperation,
- reinforces power struggles,
- feeds the feeling of helplessness, and
- justifies finger pointing & blame.
Oneness helps performance. It creates
- nurtures healthy competition, and
- empowers people to take accountability.
The costs and benefits are clear.
Which will you choose? It is far better to believe and act from ONEness.
Listen as Dan explains the importance of an attitude of teammate Oneness.
Defining and clarifying teammate roles and responsibilities once every six months is a practical exercise that ensures you sustain high-performance teamwork.
Use the Defining Roles and Responsibilities exercise Leader’s Guide to set up and implement the team building workshop.
Are you ready to define teammate roles and responsibilities?
Here are some actions you can take right now.
Consider using the Right-Minded Choice Model in the roles and responsibility exercise because it will help you create a positive atmosphere for the workshop.
Download the Leader’s Guide and plan your team roles and responsibilities workshop.
If you think the video would help your teammates, encourage them to watch it before the workshop.
If you want support, contact me, Dan Hogan, and we’ll get you set up for success.
To Your Success, Dan Hogan