Description
Use Right-Minded Team Operating System to manage your team business.
Overview: Use Right-Minded Team Operating System
This Team Operating System is a six-step, 90-day, continuous improvement plan.
It ensures your team stays focused on achieving 100% customer satisfaction.
Your team operating system organizes your team processes and procedures. It is one of the 5 Elements of Right-Minded Teamwork.
There are six components to the RMT Team Operating System, as follows.
The 6 Operating System Steps
1 – Enterprise Vision & Strategy
Senior leadership creates the strategy.
Every team within the organization is accountable for implementing their part.
The system described here is for a single team. However, this method is also included in the Enterprise-Wide Team Management System that will help your organization achieve its strategic objectives.
2 – Team Mission & Goals
Once teammates understand their team’s responsibility and accountability, they create a team mission, business goals, and psychological goals.
The mission and goals ensure the team focuses its energy and resources on achieving 100% customer satisfaction.
3 – Team Assessment
The team conducts an assessment to determine what the team needs to start, stop, or continue doing to achieve its mission and goals.
The assessment identifies improvement opportunities. The Team Performance Assessment is an excellent tool to use. It’s a 20-question perception survey that can serve as one of your performance tracking scorecards.
Administer the assessment every quarter. Analyze the data. Make adjustments.
The results: the team stays focused and on track.
4 – Team Choices
In this step, teams determine their two to three critical-few projects, deliverables, or initiatives to achieve over the next 90 days.
They also choose how they will make progress towards accomplishing those projects or goals, using one or more of these three strategies:
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- Create Process Work Agreements
- Create Behavioral Work Agreements
- Implement an improvement project
The Right-Minded Choice model is a teaching aid that will help your teammates choose the right attitudes and behaviors to make the correct business choices.
In the downloadable Operating System guide, you will find more about these three choices in the Performance Factor Checklist section.
5 – Team Business Plan
The Team Business Plan is the shared document that captures all team choices, especially critical-few improvement projects.
That plan is the team’s guide for tracking the team’s efforts over the next 90 days.
In Creating Right-Minded Teamwork in Any Team, you will find three real-world examples of teams who successfully improved their team operating system.
6 – Report of Improvement
Every 90 days, the team conducts another assessment that calculates actual performance improvement.
Afterward, the team creates a report of improvement and presents it to the team’s supervisor.
The improvement report also captures key lessons learned, as well as its best and worst practices.
Next, the team leader asks the supervisor if the team’s mission and goals are still aligned with company objectives.
If they are still aligned, teammates examine the assessment and identify new opportunities.
To sum up, they are now ready to repeat the continuous-improvement team operating system process, which will lead to more success.
Guiding Principles for using Right-Minded Team Operating System
Business & Relationship-Based
This is a customized system that improves a team’s business processes and interpersonal dynamics, which ultimately enhances P&L.
Knowledge & Experience Capital
The “team” is the organization’s best depository for capturing, creating, advancing and disseminating valuable knowledge and experience.
Therefore, each team must build an open vault for this information.
That information is linked to the organization’s enterprise-wide knowledge capital web site.
Choice-Driven
This process surfaces the conscious and unconscious choices a team makes. Those choices, which are the precursors to work behavior, are either helping or hindering individual and team performance.
Teammates have only two choices when faced with a difficult team situation:
1) accountable and responsible behaviors, or 2) victim or victimizer behaviors.
When teammates understand how they have made choices in the past, which have led to their present consequences, they are in a position to create new and better choices for their future.
To clarify the difference between accountable and victim behavior, see the Right-Minded Choice Model.
Enterprise-Wide or Single Team Application
The Right-Minded Team Operating System will improve a single team or an entire enterprise.
For more information, see Use an Enterprise-Wide Team Management System To Achieve Strategic Objectives.
Self-Funding
To sum up, the time, energy, and money a team or enterprise saves or creates as a result of using the Right-Minded Teamwork system more than pays for its cost.
When was the last time you looked at your team operating system?
Maybe it’s time to download this book today and get started tomorrow.
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