The Right-Minded Teamwork (RMT) 5 Element Framework is the foundational, continuous improvement system for the entire RMT methodology.
It is a business-oriented, psychological approach to team building where acceptance, forgiveness, and adjustment are core teammate characteristics, and 100% customer satisfaction is the measurable result.
This framework is a real-world team-building process designed to resolve real team issues, distinguishing it from less effective tactics like team games or simple education. The 5 Elements consist of two goals and three teamwork methods.
The 5 Interlocking Elements
The RMT framework addresses both business performance and the team’s internal mindset:
Goals (The ‘Why’ and ‘How to Think’):
- Team Business Goal: Achieve 100% Customer Satisfaction
- Team Psychological Goal: Commit to Right-Minded Thinking
Methods (The ‘How to Act’):
- Team Work Agreements: Create & Follow Commitments
- Team Operating SystemRMT’s Team Operating System is a six-step, 90-day, continuous improvement system that organizes team functions to increase the likelihood of achieving customer satisfaction. More: Make It Effective & Efficient
- Right-Minded Teammates: Strengthen Individual Performance
How the Elements Work Together
The 5 Elements are implemented in a cyclical, six-to-twelve-month plan, often using three structured team-building workshops, followed by a continuous improvement Operating Plan.
It must be emphasized that successful RMT facilitators apply a fit-for-purpose approach, reserving other RMT methods and exercises for future workshops. This ensures that only the methods immediately needed to address the team’s current root causes are used, maximizing relevance and engagement.
- Clarity: The process begins by establishing both the Business Goal and the Psychological Goal, providing clear direction for both performance and behavior.
- Behavioral Structure: The Work Agreements are created collectively using tools like the Right Choice Model and the RMT Attitudes & Behaviors list. These agreements resolve interpersonal issues and define behavioral expectations.
- Work Structure: The Team Operating System defines or redefines the team’s organizational structure, roles, responsibilities, and work processes.
- Individual Growth: Right-Minded Teammate Development ensures that team members support one another to achieve individual and collective success.
By aligning these five components, RMT sets a continuous improvement loop in motion, enabling the team to consistently Do No Harm and Work as One, resolving problems and creating a Unified Circle of Right-Minded Thinking.
Action
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