This plan that deploys the 5 Elements of Right-Minded Teamwork. The 5 Elements are arranged in this formula.
2 Goals + 3 Methods = 100% Team Customer Satisfaction
- Business Goal
- Psychological Goal
- Work Agreements
- Teams That Work Operating System
- Right-Minded Teammates
- Your first workshop is where the team creates one or two Work Agreements to resolve several teamwork issues. This is an “early win” strategy where teammates resolve important issues like role disagreements or poor communications. It is also the time to clarify the team’s Psychological Goal which is about agreeing on acceptable teammate attitudes and work behaviors. Teammates are always motivated at the end of this workshop because they see evidence that RMT team building will work for their team.
- In the second workshop, teammates look at their Team Operating System. They start by understanding the team’s Business Goal which clarifies what 100% customer satisfaction looks like to their customers. Next teammates discuss and agree how to strengthen work performance and/or how to eliminate wasted team effort. Teammates are even more motivated at the end of this workshop because, again, they have their own evidence that Right-Minded Teamwork is working.
- In the third session, which takes place between the third and twelfth month, is the Right-Minded Teammate development workshop. This is the time when all teammates take an honest look at themselves by asking, “What can I do, today, to improve my work performance?” The first time your team does this workshop, go for simple, legitimate and easily obtainable improvements. In subsequent workshops, teammates will address more complex performance issues. Do this step properly and your teammate motivation will grow even more because it’s now completely safe to challenge yourself and fellow teammates to achieve more.