- Team Business Goal
- Team Psychological Goal
- Team Work Agreements
- Team Operating System
- Right-Minded Teammates
Right-Minded Teamwork is a business oriented plus a psychological approach to team building where acceptance, forgiveness and adjustment are teammate characteristics and customer satisfaction is the team’s result.
Right-Minded Teamwork Framework includes…
2 Goals + 3 Methods = 100% Team Customer Satisfaction
1. Business Goal = Achieve 100% Team Customer Satisfaction
Meeting or exceeding your customer’s expectation is the primary reason for your team’s existence. Creating a high-performing team is certainly important, but it is secondary. Therefore, RMT ensures each teammate understands what customer satisfaction means to their customer.
2. Psychological Goal = Achieve Emotionally-Intelligent & High-Performing Teammate Work Behavior
To achieve this goal, teammates first discuss and agree on what Right-Minded Thinking means to them. One example of right thinking is that each teammates commits to correct mistakes versus punish others. Next, teammates live their right minded commitments which in time results in productive and efficient teamwork behavior.
3. Work Agreements = Live Commitments
Work Agreements are short, customized and evergreen choices that describe how teammates work, perform and behave together. They can be created for practically any teamwork issue. When fully executed, Work Agreements are the engine that powers your team.
4. Operating System = Effective & Efficient Organization
This system properly organizes your processes and procedures to ensure you achieve 100% customer satisfaction. Your system is the frame that contains all your functions for conducting your team’s business.
5. Right-Minded Teammates = Strengthen Individual Performance
If a chain is only as strong as its weakest link, then your team is only as strong as your poorest performer. These teammates do not punish poor performance. Instead, they band together to strengthen individual and collective performance. Right-Minded Teammates properly fuel and drive your team’s work.
Right-Minded Teamwork helps you and your teammates to
* leverage the power of your individual and collective decision-making mind and to
* create a team that works together as one to achieve 100% customer satisfaction.
This is a simple course but it is typically seen as difficult because it advocates a direct and non-condemning approach to team building. This difficulty is easily overcome when the team leader and teammates embrace their desire, willingness and ability to change their mind and behavior to correct mistakes and poor teamwork performance.