Team Business Goal
The team business goal of the Right-Minded Teamwork process is essentially the team’s clear understanding of what Customer Satisfaction is and what it means to the team’s customer.
Creating a high-performing team is certainly important, but in the Right-Minded Teamwork process, it is secondary. The primary reason is to exceed your team’s customer expectations.
Therefore, the team’s business goal needs to map out a plan for “how” teammates will deliver “what” their customer expects. By clearly identifying what will satisfy their customer, teammates can now make the conscious choice to follow “their” own set of team building practices such as collaboration and emotional maturity that will ensure they satisfy their customer.
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